** Regarding UK Shipping **
Due to the new VAT rules that will be in effect Jan 1 2021, we will no longer be shipping to the UK in the new year. However, you can still purchase on Etsy
** Important Info Regarding Covid19 **
International Destinations have been opened up again for shipping. However, due to the worldwide pandemic, please expect delays.
For US/Canadian orders, please expect significant delays as well. Canada Post and USPS are dealing with holiday-period volumes during this time and will be moving slower than normal. Thank you for your patience and understanding.
Refunds & Exchanges
Sales are final unless there is damage or problem with the order. Cancellations must be done on the day of ordering, or will not be cancelled once they are shipped. I do my best to ensure listings are accurate and ensure that every product is in good condition before shipping, therefore I am not responsible for the damages that may occur during shipping. However, your satisfaction is very important to me so please contact me if there are any problems with your order. For damages, please take a photo and message me.
* Please double-check your address when you check-out! *For shipping within Canada:
Local: 3-4 days
Within Province: 4-6 days
(Newfoundland, Yukon Territories, Some parts of BC - 8-14 days)
National: 4-6 days
(Please note that smaller towns/areas not easily accessible by major transportation will take longer).
For shipping to the U.S: 1-2 weeks (7-14 business days)
For other international destinations: 4-6 weeks, please allow time for customs inspection
These are approximate times only and may differ depending on other factors such as holidays, weather, etc. Please only contact me about a lost order after the approximate wait period.
International Orders: Please note that once the item has left Canada, it will be transferred to your country's post office and therefore, I cannot control the shipping times. Custom fees may apply on items over $20, it is the buyer's duty to pay any applicable fees.
Please note that due to screen lighting, the actual color of the items may differ slightly.
Artwork and products © Sugarmints. Please do not redistribute or resell without permission. They are for personal use only and should not be used for commercial purposes.
MY TRACKING NUMBER SAYS DELIVERED BUT I HAVEN'T RECEIVED THE PACKAGE YET!
Please don't panic, this happens more often than you think!
- Check with the post office to make sure the package was dropped off. Sometimes, tracking numbers can update before actual delivery.
- Check with neighbors to make sure that the package was not delivered to the wrong house.
- If you live with roommates/other family members, check to see that they didn't take your package by accident.
- Wait a couple of days and check again, sometimes tracking can show "Delivered" before it actually gets to the destination.
Please note that once a package says delivered, there is no way for me to verify its whereabouts except the online tracking.
DO YOU DO COMMISSIONS?
Sorry I do not take commissions at the moment.
DO YOU TAKE CUSTOM ORDERS I.E DIFFERENT SIZES OR CANVAS PRINT?
Generally yes, but depends on the artwork. Please message me for more details.
DOES YOUR POSTERS COME WITH THE FRAME?
No, the price only includes the poster itself. However, many places such as Michael's Craft Store sells frames in 11" x 17" that will fit the posters exactly!
WILL MY ORDER ARRIVE BY ____ DATE?
I cannot guarantee the arrival of your order, that all depends on customs. However, I do my best to ship the orders ASAP so that you can get your orders in time. Please note that sometimes international orders take longer to process at customs (as long as up to 4 weeks) so I encourage you to leave a generous amount of time between your expected arrival date and order date. :)
Depends on the product, please message me for more details.
DO YOU SELL DIGITAL FILES OF YOUR ARTWORK?
Sorry, due to copyright issues I do not sell digital versions of my work.